NORMAL RETURNS AND EXCHANGES
Your satisfaction is our priority. Please carefully check your order upon delivery. If for any reason you are not satisfied with your purchase, you may return it—except for DVDs, CDs, calendars, and other non-returnable items like customized jewelry as well as canvas and giclée prints—within 30 days for an exchange or full refund.
- Obtain a return shipping label: Contact Shen Yun Collections Customer Service via our online chat, email us at email@example.com, or call us at (800) 208-2384. It is recommended to have your order number ready for faster service. We will issue a return shipping label via email for you to print out.
- Pack and ship back your order: All returned items must be in their unwashed, unused, unopened (including vacuum wrapped) condition with original packaging and accompanied by all original documentation, including the packing slip, description cards, and all jewelry certificates (if applicable). Please ship back the items to us within 14 days upon receiving your return shipping label. We recommend carefully packing your return as we are not responsible and will not be able to give you a full refund if your return is damaged or lost during transit. Please print out the shipping label, affix it to the package, and give it to the shipping carrier stated on the shipping label.
- Inspection due upon receipt: Please be aware that all returns and exchanges are subject to a quality inspection by our Quality Assurance department before they are accepted.
- Refund: For all eligible returns after inspection, refunds will be issued via the original payment methods used. Please note that Shen Yun Collections reserves the right to refuse any return of merchandise that does not meet the requirements as described above.
If you wish to exchange an item:
- A refund less any applicable shipping charges will be issued via the original payment method used once your item is received and inspected.
- You may choose to place another order for your desired item on our website or contact us for assistance.
- If your desired item is no longer available, a refund less any applicable shipping charges will be issued.
FAULTY ITEM RETURNS AND EXCHANGES
If you received a faulty item:
- Please immediately contact Shen Yun Collections Customer Service via the channels as stated above. We will aim to resolve and satisfy your needs.
- If you seek a replacement but the item is no longer available, a refund less any applicable shipping and handling charges will be issued.
Special Warranty on Fine Jewelry: A 100-day warranty is provided on all fine jewelry purchased from Shen Yun Collections. This warranty covers manufacturers defects in material or workmanship, but it does not cover neglect or improper use. For more information or assistance on fine jewelry purchases, please contact Shen Yun Collections Customer Service.
- Please send pictures of your faulty item(s) to Shen Yun Collections Customer Service via email at firstname.lastname@example.org to start the return process.
Once your return is received, inspected, and approved, we will issue you a refund to your original payment method. In case your return is rejected, we will notify you by email.
Refunds are estimated to be completed by your service provider within 2-3 business days. For normal returns, shipping charges of the returned item(s) will be deducted from your refund. For faulty item returns, you will receive a full refund.
Shen Yun Collections is not responsible for items lost during shipping and cannot process your refund until the item is received.